DHL Express has received 11 global awards since January 2014. The logistics company has won multiple awards for its work in Africa last year, including the Silver PMR Africa Award won by DHL Express Botswana.
The company has once again this year been recognised for various achievements in the Sub-Saharan Africa region, which saw it winning awards such as the Stevie and Jobberman.com awards, which recognize achievements in staff excellence, customer service, service delivery and HR management. However, DHL Botswana missed in this year’s PMR Awards.
DHL Express Botswana’s Country Manager, Mokgethi Magapa said that apart from the PMR Awards, there are no other business recognised awards locally, which means that they stand no chance of winning any award this year.
On the 11 awards won by the company regionally, Magapa said; “We continue to be recognised as a customer focused organisation. The solutions we provide really stand for the needs of the customers.”
According to a press statement from the company, Charles Brewer, Managing Director of DHL Express Sub-Saharan Africa said the awards that they have won highlight how they are consistently able to unlock human capital potential, and interlink these talents with innovative industry solutions which ultimately improve the level of customer service in the region.
“These awards draw attention to the caliber of talent available on the continent, as well as the importance of continually developing employees’ talent and engagement levels. If developed and managed correctly, these engagement levels can result in employees offering exceptional service to clients. According to a recently published survey conducted by Emergence Growth, employee engagement in Sub-Saharan Africa is higher than in all other global regions measured, and as many as 72% of employees in the region are considered engaged,” Brewer was quoted as saying.
He further said; “According to the study, an engaged employee is considered one that is fully absorbed in their work, intellectually involved and thus motivated to do their best work for the company. We ensure that talent and employee development plays an integral role in our ongoing strategy, as valuable and engaged staff will ensure a successful and profitable business.”
Brewer said that the awards are testament to the company’s vision, passion and attitude. “We truly value external recognition and believe that it affirms our position as the International Specialists in Africa,” he said.
Among the other awards that they have already won this year is the Jobberman.com’s 100 Best Places to Work in Nigeria, a Gold Stevie Award for Sales Turnaround of the Year, a Silver Stevie Award for Customer Service Training Team of the Year, two PMR Africa Awards (Gold and Diamond) in Namibia, two PMR Africa Awards (Gold and Silver) in South Africa and two PMR Africa Awards in Kenya.